Privacy Policy
Last updated: 19.10.2026.
We update this policy when our processing changes; the current version is always on this page.
This policy explains how Ergosoft AG handles personal data on our website, in our customer relationships, in customer support and Expert Services, and in our marketing emails. It follows the Swiss Federal Act on Data Protection and, where it applies to you, the EU General Data Protection Regulation (GDPR).
1. Who we are
Ergosoft AG, Moosgrabenstrasse 13, 8595 Altnau, Switzerland
es.info@ergosoft.net
For any question about your data, write to es.info@ergosoft.net.
2. Scope
This policy covers ergosoft.net, our customer relationships, customer support, Expert Services and our marketing emails.
Ergosoft RIP does not send any data from your installation to Ergosoft. Information about your installation reaches us only when you send it to us, for example in a support case.
3. What we process and why
3.1 Website
Our website is hosted by Webflow. The web server records technical data such as your IP address, browser type, the pages you open and the time of access. We need this to deliver the website and keep it secure. With your consent, we also use Google Analytics to see how the website is used (section 6).
3.2 User Portal
If you register for User Portal, we store your name, company, email address, login details and the files you download. We use this to give you access to software, documentation and downloads.
3.3 Enquiries and demo bookings
When you contact us or book a product demo, we receive your name, company, contact details and your message or booking details, and use them to answer you and hold the demo. Contact forms on our website send us your message by email, and Webflow keeps a copy. Demo bookings run through Microsoft Bookings.
3.4 Customers
When you buy a license, maintenance or a service from us, we process the contact details of the people we work with at your company, your contracts and licenses, orders, invoices and payments. We need this to deliver what you bought, to invoice it and to meet our accounting obligations. We keep customer and contact records in Zoho CRM. Card payments are processed by Stripe; we receive confirmation of payment, not your card details.
3.5 Customer support and Expert Services
When you contact our support or book an Expert Services session, we receive:
- the contact details of the people involved;
- your case — the description of the problem or question, your license and installation, printer, inks, substrate and RIP version;
- the files you send us — print or sample files, screenshots, log files, color profiles;
- and for Expert Services also your booking and confirmation of payment.
We use this to handle your support case under your maintenance contract, and to prepare, deliver, follow up and invoice the Expert Services session you booked. If your case shows a fault in our software, our development team uses the relevant files to reproduce and fix it. We do not use your case information or files for marketing.
Files may contain your own customers' artwork or personal data, for example names and addresses in variable-data print jobs. We treat them as confidential, and only the people working on your case have access to them. Please send only what your case needs.
Support cases are handled in Zoho Desk; Expert Services sessions are booked through Microsoft Bookings.
3.6 Marketing emails
We send news about our products, releases and events by email to our customers and to people who have subscribed, for example when registering for My Account. We send these emails with Mailchimp, which tells us whether an email was delivered and opened and which links were clicked. Every email has an unsubscribe link, and you can also unsubscribe by writing to es.info@ergosoft.net.
4. Legal basis
Where the GDPR applies, we rely on:
- Contract to deliver licenses, maintenance, support and services, and to answer requests before a contract (sections 3.2 to 3.5).
- Legal obligation to keep accounting records (section 3.4).
- Legitimate interest to run and secure our website, to keep our customer records, and to send our customers news about our products (sections 3.1, 3.4, 3.6).
- Consent for analytics cookies and for marketing emails to people who are not customers (sections 3.1, 3.6, 6). You can withdraw consent at any time.
5. Service providers and data abroad
We do not sell your data. The following providers process data on our behalf and under a contract with us:
Beyond that, we share data only where needed: with our auditors, tax and legal advisors; and with authorities where the law requires it.
Microsoft stores our data in Switzerland. Zoho and Cookiebot process data in the EU, which Switzerland recognises as providing adequate data protection. For the United States, Stripe, Mailchimp, Google and Webflow are certified under the Swiss–U.S. and EU–U.S. Data Privacy Framework. Our agreements with these providers also include the standard contractual clauses recognised in Switzerland and the EU.
We protect personal data with access control, encrypted connections and the security measures of our service providers.
6. Cookies
Our website uses cookies that it needs to work, for example to keep you logged in to My Account. With your consent in our cookie banner, we also use Google Analytics, which sets cookies to measure how the website is used. You can change your choice at any time via the cookie icon at the bottom left of every page.
7. How long we keep data
We keep personal data as long as we need it for the purpose we collected it for, or as long as the law requires, and then delete or anonymise it. In practice: My Account data as long as your account exists; customer records and support cases for the duration of the customer relationship and as long as we support your installation; files you send us until your case and any follow-up on it are closed; enquiries that lead to no customer relationship for up to two years; website logs for as long as our hosting provider needs them for operation and security; accounting records as long as Swiss law requires; marketing data until you unsubscribe.
8. Your rights
You can ask us at any time what personal data we hold about you and for a copy of it; to correct it; to delete it, within the limits of what we must keep by law; to stop using it for marketing; to restrict it, or object to processing based on legitimate interest; and to receive data you gave us in a common electronic format, where the law provides for this. You can withdraw consent at any time, with effect for the future. Write to es.info@ergosoft.net; we may ask you to confirm your identity.
If you believe we handle your data unlawfully, you can complain to the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, if you are in the EU, to the data protection authority in your country.