Contact & Support
Maintenance Made Simple.
Support That Stays With You.

Understand what's included, how it works, and how to stay covered — no matter when you buy.

See How Maintenance Works
See How Maintenance Works

Calendar Year Coverage.
No Surprises.

The Ergosoft RIP is released twice a year — in April and October — and tied to the calendar year. When you buy your license, it's yours to keep. And for the rest of that calendar year, we include complimentary maintenance — no matter when you buy.

You Get Access To:

Spring & Winter Releases of your purchase year
Complimentary support through December 31st

Fair and Simple — Whenever You Buy

Buy early? You get all of this year’s updates — including the previous October release.
Buy mid-year? You still get both 2025 releases.
Buy late? You’re already covered for next year’s maintenance too.

What You Can Expect

From the following year on, just renew your maintenance to keep receiving updates and support.

What’s Included
with Active Maintenance

Compare your coverage at a glance.

Benefit

License Ownership
Access to Documentation Portal
Access to Knowledge Base
Use of Installed Version
OS & Compatibility
Driver Updates for Firmware Changes
Driver & Device Updates
Support by the Ergosoft Team
Latest Features & Improvements
Recommended

Active Maintenance

License Ownership
Yours forever
Access to Documentation Portal
Full access
Access to Knowledge Base
Full access
Use of Installed Version
Fully supported
OS & Compatibility
Stay compatible with Windows updates
Driver Updates for Firmware Changes
Included when printer firmware requires updated drivers
Driver & Device Updates
Add or update printers, cutters, controllers
Support by the Ergosoft Team
Email, ticket system, remote support
Latest Features & Improvements
Access to all Annual Releases (Spring & Winter)

No Active Maintenance

License Ownership
Yours forever
Access to Documentation Portal
Retained
Access to Knowledge Base
Retained
Use of Installed Version
Locked to the Annual Release of your purchase year
OS & Compatibility
Risk of OS or system conflicts
Driver Updates for Firmware Changes
Not available without maintenance
Driver & Device Updates
Setup cannot be extended
Support by the Ergosoft Team
No interactive support
Latest Features & Improvements
No access to new versions

Not sure if you’re still current?

We’ll help you find the best way
We’ll help you find the best way

Reactivating Maintenance.
Missed a Year?

If your maintenance has expired, you can reactivate at any time - no penalty, no pressure. You simply pay for the missed calendar years to get current again.

Why pay for missed years?

Because maintenance isn’t just support. It covers:
Continuous development & software improvements
Driver updates and OS compatibility
Access to all missed releases
This is a standard model across the industry, and it ensures fairness for those who stay current - while keeping the door open for those returning later.

And if the cost of catching up is higher than a new license? We’ll offer you the better deal.

CONTACT US TO REQUEST A QUOTE
CONTACT US TO REQUEST A QUOTE

Additional Services. Enhance your Setup. Get More from Your RIP

These are optional paid services, available primarily to customers with active maintenance. They go beyond standard support - and help you get even more from your Ergosoft RIP.

Contact us
Contact us

Online
Training

Personalized online sessions to deepen your skills and workflow confidence.

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Migration
Assistance

Guided help when moving to the latest Ergosoft RIP or changing hardware.

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Installation & Configuration

Setup assistance for new installations or complex environments like Networked Department.

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Quick Profiling
Service

You print the charts - we measure and build your ICC profile remotely.

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Annual Check &
Optimization

A yearly system review to keep things clean, fast, and production-ready.

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Integration Support
for Automation

We explain how the interfaces work - so your team can integrate it into your setup. Note: no third-party development included.

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Custom & Universal
Driver

Missing a driver or need adjustments? We build custom drivers or help tailor our universal ones to your setup.

Purchase Now

Talk to an Expert

Some services may also be available to non-maintenance customers — reach out and we’ll let you know what’s possible.

Contact us
Contact us

Need Help? We’re here to support you — wherever you are in your journey.

Whether you’re just getting started or optimizing an advanced workflow, our support team is ready to help. From setup and training to troubleshooting and updates — we’re by your side to ensure you get the most out of your Ergosoft experience.

Contact Us
Contact Us

Visit Documentation & Knowledge Base

Browse guides, tutorials, and step-by-step articles to help you navigate features, solve issues, and unlock the full potential of Ergosoft RIP.

Visit Knowledge Base

Submit a Support Request

Need technical help? Submit a ticket and our support team will get back to you promptly with expert guidance tailored to your setup.

Submit Ticket

Contact Us for Sales or Maintenance

Looking to purchase, renew, or get advice on the right plan for you? Our team is here to help you choose the best solution for your business needs.

Contact Us